SHIPPING, RETURNS & LEGAL DISCLAIMER

SHIPPING & DELIVERY


  • Processing Time: Orders are typically processed and dispatched to our shipping partners within 1–2 business days (Monday–Friday, excluding holidays).
  • Order Confirmation: Upon dispatch, you will receive a confirmation email containing your tracking information.

If you do not receive this email, please verify your spam or junk folder.

Carrier Partners: We utilize professional shipping partners to ensure reliable delivery.

Once a package is transferred to the carrier, it is under their custody.

Receptors Supply EU does not control or guarantee carrier transit times or handling protocols.

  • Order Tracking: For real-time delivery status, please use your tracking number on the respective carrier’s website.

Shipping Insurance: All orders are insured against carrier-related loss or damage.

  • Lost Packages: A 20-business-day waiting period from the date of carrier pickup is required before a package can be officially declared lost and a claim filed.
  • Damaged Packages: You must notify our team within 3 days of delivery if your order arrives damaged.

Clear photographs of the damaged items and the shipping box (both inside and outside) are required by our insurance provider to process any claim.

Theft: Insurance coverage does not extend to theft once a carrier confirms successful delivery.

Receptors Supply EU is not liable for packages confirmed as delivered by the carrier.

RETURNS & REFUNDS

  • Final Sale Policy: Due to the sensitive nature of high-purity research materials and the potential for tampering, all sales are final.

We do not accept returns or exchanges once an order has been processed; please verify all order details before completion.

  • Damaged or Defective Items: We maintain the integrity of our products.

If an item arrives damaged or is suspected to be defective, notify us within 3 days of delivery.

Anecdotal claims are not accepted; clear photographic evidence is required for review.

Upon approval, Receptors Supply EU may, at its discretion, issue a replacement or refund for the affected reagent.

  • Missing Items: Contact us within 3 days of delivery with your order number if an item is missing.

We utilize a double-verification checklist and retain photographic evidence of each outgoing order.

Once verified, we will promptly ship any confirmed missing item.

  • Fraud Prevention: To protect the integrity of our operations, every shipment is photographed prior to dispatch, including contents and labels.

High-value shipments may require a signature upon delivery.

PRODUCT TESTING & QUALITY GUARANTEE


We are committed to the purity and analytical accuracy of every reagent we supply.
If a compound is tested by an accredited third-party laboratory and yields results showing:

Purity below 95%, or

Actual content more than 10% under the labeled amount,
Receptors Supply EU will:

Cover the cost of the test, and

Issue a full refund, store credit, or replacement.

Important Notes:

This guarantee excludes peptide salts where the labeled dosage reflects the total compound mass, as the active yield is scientifically known to be lower.

The testing laboratory must be accredited, and results must be verifiable directly with the facility.

CHARGEBACK POLICY


Initiating a chargeback without prior consultation with our support team is a breach of our service policy.
If a chargeback is filed:

Your customer account (including name, email, and shipping address) will be permanently restricted from future orders.

The dispute will be contested with all relevant order records, shipping logs, and policies.

If resolved in your favor, a £35 administrative processing fee will be deducted from any future credit or refund.

CONTACT US


Your trust is essential to our operations.
For assistance with shipping inquiries, damage reports, or order discrepancies, please contact our support team before initiating any further action.